Monday, December 03, 2007
Stupid Monday!!!!
Just happen that today is monday and month start/month end the bank is always super busy. Stupid and nasty customers.Me and sotyna crazy like hell...and our manager dun even bother to help.Just like to hide inside the back room. Sometime when customer wanted to speak to our manger,she just keep saying 'wat the customer want', 'cant u handle yourself', 'dun always come and disturb us'. HELLO...i mean why would we want to disturb u in the first place if we can handle the customer ourselves. Sometime the customer just see us young and dun wish to speak to us instead of the manger.
What u want us to do?We are always caught between the customer and manger.And end up kana scolded is also us. Sometime i wonder wat is my role. Is to do referral or doing all this rubbish for the customer. Actually our main role is to do referral and not doing all this rubbish.We are just being kind to help out as and when we can. But we are being taken for granted by our stupid manger.
In conclusion, i dislike working under a woman(by the way my customer service manger is a woman). She is not being helpful at all,push all the rubbish and customer to let us die alone. What is the point of being a customer service manger when got problem with customers u dun want to come out and handle.
Was a bad day la...sotyna still kana scolded by customer and cry.Actually not her false also.
Anyway dear went for field camp this week again. So wont be able to contact him this whole week.
